| The Regal repair team is adequately
equipped to handle the full range of Regal products. The combination of
experience and qualified technicians provides the added comfort of
reliable efficient customer service. An organized repairs process flow
and tracking allows for follow-up and progress on all repairs.
An implementation of a printed circuit board
service exchange programme is currently being rolled out. The aim is to
provide a service to customers that warrants minimal down time and
disruptions to the end user product enabling a service that ensures a
functional product on the same day.
Regal Product Warranty
Regal Distributors has a one year warranty for all products as sold by a
Regal Branch, from date of sale. Warranty for goods purchased from Regal
that are manufactured and or distributed by local third party suppliers
also carries a one year warranty in accordance with the warranty
policies of each specific supplier. Products sold, that have been deemed
to be damaged due to vandalism, incorrect installation and application,
‘acts of God’ etc will be repaired or replaced at the cost of the
customer.
All goods that are deemed to be ‘faulty
new’ or ‘Defective On Arrival’ must be returned to a Regal Branch within
7 days from the date of purchase for a technical evaluation before they
will be serviced, repaired or swapped.
Regal will provide sales and technical
product support for all products as sold by Regal. It remains the
responsibility of the installer/customer to make sure that he/she is
adequately trained in the security product use, application and
installation and that all products are used and installed according to
the installation instructions and specification as provided with the
product.
National Repair Centre Queries: Phone:
(011) 553-3300
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