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TECHNICAL SUPPORT

   

TECHNICAL CALL OUT FEES
 
Call Out Fee R400.00 incl.1st hour
Hourly Charge R350.00 After 1st hour
Travel Costs R2.00

Per Km (After 50km)

 
TERMS AND CONDITIONS
1. Regal Standard Terms and Conditions apply.
2. Basic call out and travel costs are not refundable.
3. All prices are exclusive of VAT.
4. Regal job card must be completed prior to going on site.
5. The Installer is to be present on site at all times.
6. Estimated Costs are based on the Installer’s / Customer’s analysis of the problem as indicated in
    Section 3 of the job card.
7. Payment Terms: Should the Installer / Customer have a Regal Account, this contract is based on
    those terms. Customers will be billed according to their payment agreement terms. C.O.D.
    customers will need to pay the Estimated Costs in advance. The final bill will be adjusted on
    conclusion of the call out/s.
8. All off-site technical support requires at least 24 hours notice as specified on the Job Card or as
    per availability of the specific technical staff and or product specialist.
9. The Regal technical advisor will not run cables or do an installation. They will provide technical
    support on the software, assist with the necessary programming, setup parameters and assist
    with fault finding on already installed equipment.
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